Question 1

Issues registering with us.

Accepted Answer

To complete an order with us, we require you to register with us. Why do you have to do this?

When coming to register with us you will need:-

A valid email address
A password which should contain 1x Capital letter, at least 7 characters long and include at least 1 number.

All required field are shown with an asterisk. If you miss a field this will be highlight to you for completion before you process with your order.

Question 2

Issue Paying with Card

Accepted Answer

If you wanting to pay by card and you are having issues it could be because:

	Issue	Resolve
1	Card number was incorrectly entered.	Re-enter correct number.
2	Insufficient funds were available	Check with your bank that you have the available funds
3	Issue with the 3D check process with your card provider	Most providers have a reset password option to allow you to reset the password.
4	Card provider has put a temporary block on your card due to unusual spending pattern or to many failed attempts.	You will need to give your card provider a call to find this out and confirm you are placing an order with us, so they can release your card.
5	Amex not accepted	We don't take Amex via our card system but can take it via Paypal and you don't need an account, just use the pay by card option.

Question 3

Issue Paying with Paypal

Accepted Answer

If you wanting to pay by Paypal and you are having issues it could be because:

	Issue	Resolve
1	Card number was incorrectly entered.	Re-enter correct number.
2	Insufficient funds were available	Check with your bank that you have the available funds
3	Issue with the 3D check process with your card provider	Most providers have a reset password option to allow you to reset the password.
4	Card provider has put a temporary block on your card due to unusual spending pattern or to many failed attempts.	You will need to give your card provider a call to find this out and confirm you are placing an order with us, so they can release your card.
5	Amex not accepted	We don't take Amex via our card system but can take it via Paypal and you don't need an account, just use the pay by card option.

Issues placing order

Issues registering with us.

	Issue	Resolve
1	Forgotten Password	If you forgotton your password for paypal please click the Having trouble logging in? on the paypal payment window to reset your password.