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Due to high demand, some product lead times may be extended past their estimated delivery date

Delivery information

We understand the importance of delivering your order on time and in perfect condition. Below you will find information and answers to the FAQs that we receive from our customers. If you require any further information then please do contact us by clicking here.


IMPORTANT NOTICE: We do not recommend that our customers book an installer or engage in any preparatory work until you have received all of your products and have examined them to ensure that they are the correct products for the required purpose. We do not accept responsibility for any costs associated with installers that have been booked prior to receiving your order in full. Please note that it is your responsibility to inspect the items as soon as they arrive.

What if I want to change my order?

If you wish to change your order before you have received it, please email us at as soon as possible explaining what changes you wish to make, our customer services will do their best to assist you. Please ensure to provide information such as your order number and the changes that you would like to make.


IMPORTANT NOTICE: orders for products classified as ‘Bespoke Products’ or ‘Special Products’ cannot be cancelled or refunded once the order has been confirmed with us.


Please see our Supply Terms and Conditions for full details.

How much will my delivery cost?

Delivery charges are calculated upon the point of checking out and are determined by a number of factors such as the:

  • total number of products ordered;
  • weight of the entire order;
  • size of the products ordered;
  • type of products ordered; and
  • delivery address.

Delivery charge

(starting from)

Order Size





Standard Areas





Remote Areas






*Remote Area Postcodes:

AB36-38, AB55-56, BT, FK17-21, GY, JE, HS1-9, KA27-28, KW1-14, KW15-17, PA20, PA21-40, PA41-49, PA60-78, PH19-26, PH30-41, PH42-44, PH49-50, IE, IM, IV1-39, IV40-51, IV52-54 IV55-56, IV63, ZE1-3

**Remote Area Postcodes:

AB, BT, CA, DD, DG, DT, E1, EC, EH, EX, FK, G1-9, GY, HS, IM, IV1-28, IV30-32, IV36, IV40-49, IV51-54, IV55-56, IV63, JE, KA1-29, KA27-28, KA30, KW1-3, KW4, KW5-14, KW15-17, KY, LD, LL, Ml, PA1-19, PA20-33, PA34, PA42-49, PA60-78, PA35-41, PH1-41, PH42-47, PH48-50, PL, PO30-4, SA, SE, SY16-20, SY23-25, TA, TD, TQ, TR, WC, ZE

How will my order be delivered?

All small to medium orders will be delivered by DPD and large orders which are palletised will be delivered by either our sister company or Madex. More details of how your order will be delivered are below.

Small, Medium and Large Orders

  • Small and medium orders will be delivered by our selected courier service DPD.
  • DPD will send you your tracking details directly via email and/or SMS once the parcel is ready to leave our depot.
  • Please note that once your order has been collected from us by DPD no changes can be made until the delivery has been attempted once. For this reason please make sure your delivery address is correct before placing your order.
  • Once receiving your SMS or email you will also be given a number of options if you are unavailable on the time of scheduled delivery.
  • On the day of delivery you will be given a 1 hour window, then name of the driver and additional options specific to you delivery.

Palletised Orders

  • Deliveries are made Monday to Friday only between 8am and 5pm.
  • There must be someone present to accept delivery. Therefore, when your order is ready to be dispatched, you will be contacted by our sales team to arrange a suitable delivery day.
  • Deliveries are made to the kerbside only due to insurance reasons so please ensure that you have additional help to transport the goods into your room of choice if required.
  • The delivery driver will call 30 minutes before delivery to ensure that someone is available to accept the delivery. If there is no one available, the goods will be returned to our warehouse and another delivery charge will be incurred.
  • Occasionally, due to the nature of our items, an item may get damaged in transit. It is therefore, advisable to inspect all of the items before accepting the goods. If there is damage, you can refuse the delivery and send the item(s) back with the driver. We will then send replacements as soon as possible for you.

Can I have next day delivery?

Small / medium orders

If order is placed before 1pm on a working day will be processed the same day and dispatched to you the following working day – note that this applies to orders showing a 2-working day dispatch time.

Large orders

Are delivered on a pallet need to be placed before 11:00am on a working day to be processed and dispatched for delivery to you the following working day. Please note that these orders will not be dispatched until we have contacted you to arrange a delivery date as there needs to be someone available to accept delivery.

Deliveries to remote areas will take a little longer to arrive with you due to the distance being travelled.


Order Type Delivery Area Estimated Delivery Time
(Working days)
Small & Medium Orders Jersey (JE) / Guernsey (GY) Up to 4

Large Orders PH8-18 Up to 2
AB, BT, DD, FK20-21, GY, HS, IM, IV1-28, 30-32, 36, 40-49, 51-54, 55-56, 63, 99, JE, KA27/28, IV27-28, 41-49, 51, 55-56, KW1-17, PA20-38, 41-78, PH1-444,49-50, PO30-41, TD12, 15, ZE Up to 5

Note that this applies to orders showing a 2-working day dispatch time

Will I get tracking information?


You will receive tracking information via email the afternoon before your order is due to be delivered. This will contain a link to the couriers online tracking system.




You will be contacted by our sales team to arrange a suitable delivery day. On the day of delivery you will be called 30 minutes before delivery by the driver.

How quickly will my order be dispatched?

The expected dispatch time for each product is displayed on the right hand side of the relevant product page and also on your order confirmation. There are 3-different expected dispatch times dependent on stock availability and the type of product:

Estimated Dispatch times

In the rare situation we are unable to meet the quoted dispatch time on your order confirmation our customer services team will contact you to clearly explain the situation and what actions are being taken to get your order dispatched as soon as possible.

Orders are dispatched when they are 100% complete and therefore orders with multiple products will show the longest dispatch time on the order confirmation. Should you require to have the products that are available immediately and the balance to follow please contact our customer sales team to arrange. Note that this may incur additional delivery charges.

Can I see the status of my order?

Yes it is possible to track the status of your order all the way through to delivery to you. To see the status of your order please log-in to your account and view your order history.

There are a number of different status levels:

  • Paid Full – your order has been placed on the system and is waiting to be processed;
  • Back Ordered – we are waiting to dispatch your order;
  • Completed – your order has been dispatched for delivery;

Do you ship to Ireland?

We are currently only shipping to Northern Ireland.

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