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Delivery information

We understand the importance of delivering your order on time and in perfect condition. Below you will find information and answers to the FAQs that we receive from our customers. If you require any further information then please do contact us by clicking here.

 

IMPORTANT NOTICE:

We do not recommend that our customers book an installer or engage in any preparatory work until you have received all of your products and have examined them to ensure that they are the correct products for the required purpose. We do not accept responsibility for any costs associated with installers that have been booked prior to receiving your order in full. Please note that it is your responsibility to inspect the items as soon as they arrive.

What if I want to change my order?

If you wish to change your order before you have received it, please email us at info@bathroomsandshowersdirect.co.uk as soon as possible explaining what changes you wish to make, our customer services will do their best to assist you. Please ensure to provide information such as your order number and the changes that you would like to make.

 

IMPORTANT NOTICE:

Orders for products classified as ‘Bespoke Products’ or ‘Special Products’ cannot be cancelled or refunded once the order has been confirmed with us.

 

Please see our Supply Terms and Conditions for full details.


How much will my delivery cost?

Delivery charges are calculated upon the point of checking out and are determined by a number of factors such as the:

  • total number of products ordered;
  • weight of the entire order;
  • size of the products ordered;
  • type of products ordered; and
  • delivery address.

Delivery charge

Order Size

Small

Medium

Large

Palletised from

Standard Areas

£7.63

£10.50

£29.99

£54.00

Remote Areas

£20.99*

£25.00*

£50.00*

£60.00**

 

*Remote Area Postcodes:

AB36-38, AB55-56, BT, FK17-21, GY, JE, HS1-9, KA27-28, KW1-14, KW15-17, PA20, PA21-40, PA41-49, PA60-78, PO30-42, PH19-26, PH30-41, PH42-44, PH49-50, IE, IM, IV1-39, IV40-51, IV52-54 IV55-56, IV63, ZE1-3 

**Remote Area Postcodes:

AB, CA, DD, DG, DT, E1, EC, EH, EX, FK, G1-9, GY, HS, IM, IV1-28, IV30-32, IV36, IV40-49, IV51-54, IV55-56, IV63, JE, KA1-29, KA27-28, KA30, KW1-3, KW4, KW5-14, KW15-17, KY, LD, LL, Ml, PA1-19, PA20-33, PA34, PA42-49, PA60-78, PA35-41, PH1-41, PH42-47, PH48-50, PL, PO30-4, SA, SE, SY16-20, SY23-25, TA, TD, TQ, TR, WC, ZE


How will my order be delivered?

All small to medium orders will be delivered by and large orders which are palletised will be delivered by either our sister company or Madex. More details of how your order will be delivered are below.

Small, Medium and Large Orders

  • Small and medium orders will be delivered by our selected courier service DPD.
  • DPD will send you your tracking details directly via email and/or SMS once the parcel is ready to leave our depot.
  • Please note that once your order has been collected from us by DPD, no changes can be made until the delivery has been attempted once. For this reason, please make sure your delivery address is correct before placing your order.
  • Once receiving your SMS or email, you will also be given a number of options if you are unavailable at the time of scheduled delivery.
  • On the day of delivery, you will be given a 1 hour window, then the name of the driver and additional options specific to your delivery.

Palletised Orders

  • Deliveries are made Monday to Friday only between 8am and 5pm.
  • There must be someone present to accept delivery. Therefore, when your order is ready to be dispatched, you will be contacted by our sales team to arrange a suitable delivery day.
  • Deliveries are made to the kerbside only due to insurance reasons, so please ensure that you have additional help to transport the goods into your room of choice if required.
  • The delivery driver will call 30 minutes before delivery to ensure that someone is available to accept the delivery. If there is no one available, the goods will be returned to our warehouse and another delivery charge will be incurred. Please provide us with a mobile telephone number.
  • Occasionally, due to the nature of our items, an item may get damaged in transit. It is, therefore, advisable to inspect all the items before accepting the goods. If there is damage, you can refuse the delivery and send the item(s) back with the driver. We will then send replacements as soon as possible for you.

Can I collect my order?

Yes, orders can be collected from our Enfield branch (EN1 1FS). 

 

To do this, please select the free delivery option at checkout and add a special note to let us know what date/time you will be collecting.

 

Please note, all orders need to be placed online before arriving and can be ready within 2 hours.

 

We are open Mon – Fri 07:30 – 16:30

 

If no free delivery option is shown, and you would like to collect from our Enfield branch, please contact us.

 


Can I have next day delivery?*

Small / medium orders

If the order is placed before 1pm on a working day, it will be processed the same day and dispatched to you for delivery the following working day – note that this applies to orders showing a 1 or 2-working day dispatch time. Orders placed after 1 p.m. will be delivered within 2 working days. On occasion, there may be a delay due to circumstances beyond our control. We will do our best to advise you of these delays if possible.

Where your order confirmation states dispatched within 3 or 10 working days, we will ship the goods on a next day delivery (excluding palletised orders) as soon as we receive them. We are unable to refund delivery charges on these orders. 

Large orders

Large orders are delivered on a pallet. Orders placed before 11:00am on a working day will be processed and dispatched for delivery to you within 2 working days. Orders placed after 11:00am will be delivered within 3 working days. Please note delivery times are dependent on postcode. Some areas are 3 - 5 day delivery. Please note that these orders will not be dispatched until we have contacted you to arrange a delivery date, as there needs to be someone available to accept delivery.

 

Order TypeDelivery AreaEstimated Delivery Time
(Working days)
 
Small & Medium OrdersJersey (JE) / Guernsey (GY)Up to 4 
 

Large OrdersPH8-18Up to 4 
AB, DD, FK20-21, GY, HS, IM, IV1-28, 30-32, 36, 40-49, 51-54, 55-56, 63, 99, JE, KA27/28, IV27-28, 41-49, 51, 55-56, KW1-17, PA20-38, 41-78, PH1-444,49-50, PO30-41, TD12, 15, ZEUp to 5 

Note that this applies to orders showing a 2-working day dispatch time


Will I get tracking information?

Small

You will receive tracking information via email the afternoon before your order is due to be delivered. This will contain a link to the couriers online tracking system.

Medium

Large

  
Palletised

You will be contacted by our sales team to arrange a suitable delivery day. On the day of delivery, you will be called 30 minutes before delivery by the driver.


How quickly will my order be dispatched?

The expected dispatch time for each product is displayed on the right-hand side of the relevant product page and also on your order confirmation. There are different expected dispatch times dependent on stock availability and the type of product:

Estimated Dispatch times

Products with dispatch times greater than 1 day, need to be ordered in from the supplier, often arriving sooner than we advise. As soon as your order arrives with us, it will be processed and dispatched for delivery the next day (excluding palletised orders)

 

In the rare situation we are unable to meet the quoted dispatch time on your order confirmation, our customer services team will contact you to clearly explain the situation and what actions are being taken to get your order dispatched as soon as possible.

Orders are dispatched when they are 100% complete, and therefore orders with multiple products will show the longest dispatch time on the order confirmation. Should you require need the products that are available immediately and the balance to follow, please contact our customer sales team to arrange. Note that this may incur additional delivery charges.


Can I see the status of my order?

Yes it is possible to track the status of your order all the way through to delivery to you. To see the status of your order please log-in to your account and view your order history.

There are a number of different status levels:

  • Paid Full – your order has been placed on the system and is waiting to be processed;
  • Back Ordered – we are waiting to dispatch your order;
  • Completed – your order has been dispatched for delivery;

Do you ship to Ireland?

We are currently only shipping to Northern Ireland.


Do you ship to the Channel Islands?

For delivery to The Channel Islands, please select your country as Jersey, Guernsey for tax free shopping.

Please allow 5-7 working days for your order to reach you.

 

If you are requesting delivery to a business address, please add your EORI number to the special instruction, as we need this for the customs paperwork. Further information can be found here

 

We may not be able to ship all products to the Channel Islands, if your parcel is over the maximum weight and length below, we will contact you about your order.

  • Maximum weight: 30kg
  • Maximum length: 100cm

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