Delivery Information

We provide a home delivery service through a number of leading courier agencies. Delivery charges are determined by how fragile, size and weight of the product(s) being delivered as follows:

• Small size and light weight products are charged at £6.49 including VAT;
• Medium size and medium weight products are charged from £9.99 including VAT; and
• Large size and heavy products are charged at £39.99 including VAT. These types of products or large orders will be delivered on a pallet.

The estimated delivery charge and dispatch time for each product is shown on the right hand side near the top of this page. At check out the actual delivery charge will be clearly shown before placing your order.

Extended Area Charges

There are a limited number of locations based upon the delivery postcode that will receive an extended area charge – this is purely because the courier charges an additional delivery charge to very remote areas.

Order Processing

1. Orders received before 1pm on any working day will be processed the same day. Orders received after 1pm on any working day will be processed the following working day.
2. Immediately after placing your order an email will be sent to the address provided confirming your order details and estimated dispatch time. Please contact our customer services team if you do not receive your order confirmation.

For full information regarding our Home Delivery Service please click here

Email Customer Services or call us on 0845 170 6000.

Customer Loyalty Programme

Continue to save even more money by taking advantage of the Bathrooms and Showers Direct Customer Loyalty Programme.

The best way that we can say a BIG THANK YOU is by giving you the opportunity for even better deals by using your Customer Loyalty Points when you place your next order with us.

Basically:

• Place an order and for every £ spent you will receive 1 Point; then
• When you place your next order use your points Customer Loyalty Points to get an additional discount – even on our special offers!!!

Click here for FAQ’s & T&Cs

Return Information

Returns and Cancellations

There are a number of reasons as to why a customer may want or need to return a product. This is a rare situation, however, if this does happen our objective is to make the process as efficient and easy as possible.

For full information view our
Returns and Cancellations Policy