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All quotations, orders and contracts are subject to the following terms and conditions.
No additions, exclusions or variations to these conditions by the Buyer shall
be accepted unless confirmed by us in writing in advance.
Ordering and Payment
Payment can be made using most major debit or credit cards. If you prefer to
pay by cheque or BACS transfer then call us on 0845 170 6000. If paying by cheque goods
will only be released for delivery once the funds have been cleared. This will be
approximately 7 days from receipt of cheque.
All prices shown include VAT at 17.5%. We are entitled to make adjustments to the
price to take account of any increase in our supplier's prices, the imposition of any
taxes or duties, or if due to an error the price published for the goods.
All orders over £150 Free delivery exception to fragile goods which are £39.99, Orders under £150 with a standard delivery charge of £6.99 additional charges apply for Ireland, Scotland and Channel Islands.
Product Information.
All products supplied are of a technical nature and it is not practical to publish detailed specifications of all products. Any specifications given to the Customer are approximate and intended as a guide only. The Company does not accept responsibility for any problems borne out of use of the specifications provided.
Shipping and Delivery
There are no delivery charges for orders over £150.00 shipped to UK mainland except for those items marked with a fixed delivery charge and or special delivery instructions. Charges and delivery times to other locations are to be agreed in advance of ordering.
Orders are despatched every working day and will normally reach you within 3 or 4 working days of ordering. If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. Delivery dates are approximate and no liability whatsoever is accepted in respect of late deliveries, please do not arrange to install the items until after they have been delivered and checked for damage.
Please ensure that you give us the correct delivery address at the time of ordering your goods, as changing delivery address can cause major logistical problems, time delays, and sometimes even having to recall goods from our carriers back to our warehouse, re packaging and sending out again in different packaging, changing delivery addresses could in some circumstances be chargeable to cover administration costs.
We presently use Business Post and Deliver2home to deliver the majority of orders.
All items must be checked at time of delivery to ensure that they are not faulty. If they appear faulty then we must be informed immediately by calling on 0845 170 6000 or by email at sales@bathroomandshowersdirect.co.uk
All products must be inspected and signed for by the customer or agent on delivery.
Please do not install your product if it's damaged or incomplete, as once it's installed you have agreed to it being in good condition.
Warranty and Liability
All descriptions and illustrations contained in websites, brochures, price lists, and advertisements issued or communicated by the Company to the buyer are for indicative purposes only and do not form part of the contract. Goods are warranted to be of normal domestic quality and all specifications are subject to variations and normal manufacturing tolerances. Sales by the Company are not sales by sample and where the Company has provided a sample to the buyer this shall not imply any warranty or obligation of conformity with the sample. Coloured products are subject to colour variation. Save as warranted above all other warrantees as to quality, description, or fitness for a particular purpose whether expressed or implied are excluded except those warrantees implied by statute in the case of customer sales.
The Company warrants goods and materials to the extent of the warranty of the original manufacturer only and to be free under normal and correct use and service from defects in workmanship. The Company's entire liability under these warranties (which does not extend to consequential loss howsoever arising) is to replace free of charge any parts of goods which during the period of one calendar year from the date of supply of the goods, which after the Company's inspection, are to have been defective in workmanship. This warranty excludes fair wear and tear, damage from inappropriate use, and exposure to noxious or abrasive substances. The warranty shall apply only to the Company's original customer. All warranty claims shall be promptly notified in detail and writing to the Company's head office within the warranty period and in default the warranty shall be deemed to have been waived.
Returns
If an item has any faults or manufacturing defects it will be replaced at our expense.
You may withdraw from this agreement at any time up to 7 days after we have delivered the goods to you except for those items marked as no return, Bespoke items cannot be cancelled or returned. If we have delivered the goods, you must not have used them and must have kept them in the condition they were delivered. You must return them to us or request us to collect them, in either case, at your cost.
The goods must be returned to us in perfect condition, with the original undamaged packaging. If any damages occur during transit the customer is responsible in full and a refund will not be given. The total amount to be refunded will be the price paid less the initial delivery charge.
If you wish to return the goods more than 3 days after we have delivered the goods to you, this would be at our discretion & up to a maximum of 30 days; you must not have used them and must have kept them in the condition they were delivered. You must return them to us or request us to collect them, in either case, at your cost. There may be an additional administration charge of up to 50% of the purchase price of the goods returned. Please inspect your goods upon arrival.
Please contact us for returns address information prior to sending. You will need to obtain proof of posting from the post office if you send goods back to us, as we will need this to process your refund or exchange in the event of items lost or delayed in the post.
We will reimburse any amounts you have paid to us within 30 days of return of the goods, having deducted any return costs and administration fee if applicable.
Law in addition to any warranties or conditions implies this guarantee and nothing in these terms affects your statutory rights.
Privacy Policy
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).
We will not reveal any information about your or your purchases to a third party except as necessary to deliver your order.
Our staff have no access to your card details.
Any personal data will not be transferred out of the EEA.
Complaints Policy
We would encourage our customers to communicate with us at any time where it is felt that our customer service has not been satisfactory, so that we are able to improve our service to you.
Any correspondence entered into with our customers is generally made within 24 hours, but in all events would be no longer than 5 working days.
We will endeavour to offer satisfactory explanations to resolve your dispute and to agree an acceptable period of time within which we are able to keep you informed of the progress of your query or dispute.
In the event of a dispute, please contact us either in writing at the address given in the Contact Us section, or by email to sales@bathroomandshowersdirect.co.uk including the details below:
1. Name, Address, Order Number (if possible), Items purchased.
2. The nature of your problem or dispute.
3. Your contact details: email address / Daytime Phone No/ Evening Phone No
These terms and conditions do not affect your statutory rights as a consumer
A full copy of our Terms and Conditions is available on request
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Tel: 0845 170 6000 8:30am to 5:00pm weekdays
email: info@BATHROOMSandSHOWERSdirect.co.uk
Prices include VAT
£6.99 P&P on all mainland UK orders under £150 (excluding fragile goods). All orders, in stock, received before 3pm despatched the same day!
Fragile goods deliveries to mainland UK £39.99
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