Returns

In the unlikely event that you are not satisfied with your purchase for any reason, you have the right to cancel your order within 7 working days from date of delivery by simply providing us with written notice by post, email or fax, giving details of goods ordered and the delivery details. For full details of how to return goods please contact a member of our customer care team at info@bathroomsandshowersdirect.co.uk

All non faulty goods must be returned within 7 days, and will only be accepted if returned unopened in their original packaging. We reserve the right to not accept any products where the packaging is damaged or defaced and therefore unsuitable for resale. Please note that for fragile/ large products the collection charge of £39.95 will be charged for all non faulty returns, and that this must be paid prior to any collection being processed. We will refund your money on orders within 28 days of cancellation less any delivery or re-stocking charges. Returns outside 28 days will not be accepted. Any returns notified after 7 days but within 28 days may be subject to an additional 20% restocking charge.

Please note that items that are special or are made to order cannot be cancelled or returned.

Should you decide to return goods yourself via a courier service of your own choice then please note that this is done entirely at your own risk, and we recommend that you obtain proof of postage / delivery for your reference. Always inform our customer services team regarding the details of any goods you intend to return so that we can process your return as quickly as possible. Please note that we can only accept returned items from registered courier services, and that customers are unable to return items in person.

If you have any questions regarding cancellations or returns, then please contact our customer care team at info@bathroomsandshowersdirect.co.uk